All orders placed through our website are processed in-house at our facility in Atkinson, New Hampshire. Most orders are processed and shipped within 1 business day. During the occasion of a store-wide sale, our processing times may take a bit longer. For special order processing requests, or for any additional information, please e-mail us at firstname.lastname@example.org.
We offer free standard shipping in the 48 contiguous US states on orders $35+, via USPS. Please note, the $35 threshold must be met after any discounts are applied. Free shipping not available for AK, HI, outside the US, or wholesale orders. Please refer to our shipping policy for additional details.
If the tracking is indicating that your order was delivered but it has not arrived, we suggest
you first contact your local post office (or UPS/FedEx depending on the shipping carrier used). Sometimes a package is prematurely
marked as delivered, or left on the truck until the next day. If you need further assistance, please e-mail us at email@example.com we’ll be happy to help.
If, for any reason, you are unsatisfied with your purchase from our website, you may return it to us within 30 days from the date of purchase for a full refund, less shipping fees and any applicable discounts taken. Please refer to our refund policy for additional details. Shipping charges are not refundable and the customer is responsible for the cost of the return shipping. You must include the original packing slip and use the form on the back to provide us with information about your return. If you don't have the original packing slip, please print a manual return form here and include it with your package. Send your package to:
Kala c/o Naturally Uncommon
14 Industrial Way Unit A
Atkinson, NH 03811
If you believe you received a damaged or defective
item, please contact customer service at firstname.lastname@example.org
We can only process merchandise purchased directly
from www.kaladeo.com. If you have
purchased our product from a vendor, you will have to apply directly to the vendor for any return requests.